The traits which characterize a person of refinement are within our grasp if only we choose to develop them. By honing our listening skills, striving for intellectual honesty, and being able to admit that we don't know something, all of us can achieve this great level. Most important of all is to remember the common denominator to all these traits: a sense of self-worth. With examples of tzaddikim and even ordinary people of Rabbi Wein's acquaintance, listeners are certain to be inspired by stories which show genuine refinement of character.